{"resourceId":"sjc-livex-ai-assistants-13600-enquiries-2026-11-05","versions":[{"version":"external-4c8f520d2e78fbaed2a3aebb2381c7d40a474312fb79a67f9e91626fa10ed2b5","resource":{"id":"sjc-livex-ai-assistants-13600-enquiries-2026-11-05","title":"San José Mineta Airport AI assistants log 13,600+ passenger conversations; vendor cites 95% resolution","organization":"San José Mineta International Airport with LiveX","sector":"Public airport","geography":"San José, California, USA","publishedAt":"2026-11-05","publicationDate":"2026-11-05","eventDate":null,"sourceName":"Airports AI Alliance","sourceLabel":"Trade press reporting vendor-disclosed deployment metrics","sourceUrl":"https://www.airportsalliance.ai/news/ai-assistants-handle-13600-enquiries-at-san-jose/","evidenceClass":"independent-reporting","outcomeClass":"emerging","topics":["knowledge-work","accessibility-workforce","operating-model"],"finding":"Since introduction earlier in 2026 (initially for Super Bowl LX), SJC AI Hosts in Terminal A and at Gate 24 in Terminal B have handled more than 13,600 passenger conversations, resolving about 95% of questions with a 4.6/5 average rating, per vendor LiveX figures reported by Airports AI Alliance. Sessions rose 74% during the 2026 World Cup vs. the prior period. Gate 24 draws about twice the engagement of a walkway unit. Stack uses airport-controlled information and NVIDIA retrieval, with noise management for terminal audio; QR codes send routes to phones. Metrics and lessons are vendor-disclosed.","sledRelevance":"A U.S. public-airport passenger AI deployment with volume, resolution and placement metrics that other airport authorities can use when scoping wayfinding assistants.","evidence":"Trade article based on vendor disclosures; airport-released audited metrics are not shown.","architectureImplications":"On-premises or venue AI hosts using airport-controlled content with NVIDIA retrieval and noise isolation; no passenger app required.","governanceImplications":"Content appears airport-controlled; independent audit of resolution claims is not described.","securityPrivacyImplications":"Voice interactions in public terminals; retention and transcript handling not described.","caveats":"Vendor-reported KPIs; 95% resolution definition unclear; hologram/mayor features are promotional context.","streamIds":["transportation"],"roles":{"sales":"Sales framing: SJC’s AI wayfinding hosts show high interaction volume and vendor-claimed 95% resolution, with clear placement effects (gate vs. walkway). For airport authorities, open on peak-event staffing relief and multilingual help without an app. Treat 95% and 4.6/5 as vendor claims to validate. Interpretation.","engineering":"Engineering focus is retrieval over airport-controlled content, terminal noise robustness and QR handoff to phones. Pre-sales engineers should define content owners, evaluation of 'resolved' queries and privacy for voice. NVIDIA retrieval is named; full architecture is not. Interpretation.","delivery":"Delivery work is siting hosts, curating airport content, staffing escalation to humans and measuring engagement by location. Airport customer-experience owns content; vendor supplies platform. Acceptance criteria should be proposed as independent resolution audits and escalation rates. Interpretation; KPIs are vendor-sourced."},"roleDetails":{"sales":{"customerProblem":"Passengers struggle with wayfinding during peaks; staff time is consumed by routine questions.","stakeholders":["Airport COO / customer experience","Terminal operations","IT / digital","Airlines/tenants"],"discoveryQuestions":["What share of information-desk queries are routine wayfinding?","Which languages are required?","Who owns and updates airport content?"],"valueHypothesis":"Venue AI hosts may deflect routine queries if content is current and placement is right; vendor KPIs need independent check.","potentialEngagement":"Pilot two placements with independent conversation audits.","unsupportedClaims":["Verified 95% resolution","Staff FTE savings","Transferability to other airports"]},"engineering":{"fit":"Fits airports with curated digital content and peak multilingual demand.","architectureIntegration":"Venue hosts + retrieval over airport content + optional QR navigation; details limited.","prerequisites":["Authoritative content feed","Physical host siting","Human escalation path"],"constraints":["Vendor KPI definitions","Terminal noise","Content freshness"],"security":"Protect voice transcripts and limit retrieval to approved sources.","proofOfValue":["Blind audit of resolved vs. escalated","Engagement by placement","Content stale-rate checks"]},"delivery":{"work":"Install hosts, wire content governance, train staff on takeover, measure peaks.","dependencies":["LiveX platform","Airport IT/CX","NVIDIA retrieval stack"],"ownership":"Airport customer experience with vendor support.","skillsAdoption":"Staff coaching for when to take over from the assistant.","governanceCheckpoints":["Content approval workflow","Privacy review of audio","KPI definition sign-off"],"acceptanceCriteria":["Proposed: independent resolution rate","Proposed: average rating method documented","Proposed: escalation SLA met"],"risks":["Hallucinated directions","Vendor-only metrics","Low engagement in poor placements"]}},"retrievedAt":"2026-11-05T22:09:10-06:00","enrichedAt":"2026-11-05T22:12:57-06:00","enrichmentBasis":"retrieved source","accessibilityWorkforceImplications":"Walk-up multilingual help without an app may aid visitors; staff shift toward complex requests.","procurementImplications":"Commercial LiveX platform; procurement terms not disclosed in the article.","operatingModelImplications":"Always-on hosts supplement desks; placement strategy is an operating decision.","sourceVerification":{"openedUrl":"https://www.airportsalliance.ai/news/ai-assistants-handle-13600-enquiries-at-san-jose/","referenceExcerpt":"resolving approximately 95 percent of questions and achieving an average user rating of 4.6 out of five","promptVersion":"sled-research-v4.0","model":null,"basis":"agent-reported inspection"}}}]}